Absolute Ocean Platform Migration to AWS FAQ
What is the AWS Migration?
Absolute Ocean (AO) is a cloud service that is currently hosted on the Google Cloud Platform (GCP). It is being moved to the Amazon Web Service (AWS) cloud.
Why is the platform migrating from Google Cloud to AWS?
We are migrating to AWS to consolidate to a single cloud platform, we are already running in AWS GovCloud and this simplifies management.
Will there be any downtime during the migration?
Yes, during the migration there will be an outage during off-peak usage weekend morning hours Saturday March 29, 2025. A final notification went out March 27th.
How will the migration impact my data?
All your active (not deleted, data you can see using the AO interface) data will be securely migrated. To maintain optimal performance and protect your privacy, any data deleted more than 30 days ago will not be included in the migration.
How does migration impact me?
For most users, there will be no impact beyond the downtime during the migration. In some rare cases, there may need to be changes in your environment. See FAQ questions around IP address changes and DNS configuration for more information.
Is your IP address changing?
Yes, AO IP addresses are changing. Most customers will not be impacted by this. However, if you use our IP address in your network security policies, those may need to be updated to have continued access to AO.
Will I need to change my DNS configuration?
For most customers, no changes will be required. However, in rare cases, there could be DNS propagation delays which prevent you from promptly being routed to the new AO location post migration. Please work with your own IT organization or contact our support team at support@terradepth.com if this occurs.
Will there be any changes in service performance or features?
No, you should not expect to see any significant change in service performance or features as part of this migration. However, enhancing service performance and features remains an ongoing priority.
Will there be any changes to the security or privacy of my data due to this migration?
No, our commitment to ensuring your data security and privacy remains unchanged during and following this migration.
How can I stay informed about the migration process?
We will share updates via this FAQ and please check the status page for AO availability https://status.ao.terradepth.com/
What happens if I experience issues after the migration?
Our support team (support@terradepth.com) will be available to assist with any issues post-migration.
Will pricing or billing be affected?
This migration will not affect pricing or billing.
When is the migration happening?
The migration is scheduled for late March. We will update this FAQ as we get closer to the migration.
What should I do if the migration itself or scheduled migration time presents a big problem for me or my business?
We are targeting an off hours weekend migration window to minimize the impact to our customers. However, if this time or a move to AWS hosting poses a problem for you, please contact our support team at support@terradepth.com as soon as possible.
If you have additional questions, please contact our support team at support@terradepth.com